Responsible Gambling

At SG Casino, we are deeply committed to promoting responsible gambling practices. We understand that for most of our players, gambling is a form of entertainment, a fun and exciting pastime. However, we also recognise that for a small minority, it can lead to problems. Our policy is designed to minimise the potential harm associated with gambling and to provide support for those who may need it. We strive to create a safe and secure environment where players can enjoy our games responsibly.

This commitment is integral to our operations and extends to providing tools and resources that empower our players to manage their gaming habits effectively. We adhere strictly to the regulations set forth by our licensing authority, ensuring that our responsible gambling measures are not just compliant, but genuinely effective. SG Casino believes in transparency and player welfare above all else.

Problem gambling can manifest in various ways, and it is important to be aware of the signs, both in yourself and in others. Early recognition can make a significant difference. It is not always about losing large sums of money, it can also be about the amount of time spent gambling, or the impact it has on other areas of life.

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, believing you must win back money you have lost.
• Gambling affecting your relationships, work, or studies.
• Borrowing money or selling possessions to gamble.
• Feeling anxious, guilty, or depressed because of gambling.
• Neglecting responsibilities to gamble.
• Thinking about gambling constantly, even when not playing.

If you identify with several of these signs, or if friends and family express concern, it may be time to seek help. SG Casino encourages open communication and provides resources to assist.

Gambling should always be viewed as entertainment, not a source of income or a way to recover debts. To keep your experience enjoyable and prevent it from becoming problematic, consider the following guidelines:

• Set a budget for your gambling activities and stick to it. Never gamble with money you cannot afford to lose.
• Set a time limit for your sessions and take regular breaks.
• Avoid gambling when you are feeling stressed, upset, or under the influence of alcohol or drugs.
• Balance gambling with other leisure activities and hobbies.
• Do not chase losses, accept them as the cost of entertainment.
• Understand the rules of the games you play and the odds involved.
• Never view gambling as a solution to financial problems.

SG Casino offers various tools to help you maintain control, which are detailed in the sections below.

SG Casino provides you with the ability to set personal limits on your gambling activity. These tools are designed to help you manage your spending and time effectively. You can access these options directly within your account settings.

• Deposit Limits: You can set a maximum amount of money you can deposit into your account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will be unable to deposit further until the period resets.
• Loss Limits: This allows you to define the maximum amount of money you are prepared to lose over a set timeframe (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the limit resets.
• Wager Limits: You can also set a maximum total amount you wish to wager over a specific period. This helps control the overall volume of your betting activity, regardless of wins or losses.

Any increase to a set limit will typically take effect after a cooling-off period, in line with regulatory requirements, to allow you time to reconsider your decision. Decreases to limits usually take effect immediately. These limits are a powerful way to ensure your gambling remains within your comfort zone at SG Casino.

If you feel you need a short break from gambling, SG Casino offers 'Time-Out' and 'Cool-Off' options. These features allow you to temporarily restrict access to your account for a defined period, without needing to self-exclude for a longer term.

• Time-Out: You can choose to take a break from your account for a shorter duration, such as 24 hours, 48 hours, or 7 days. During this period, you will not be able to log in or access any gambling services.
• Cool-Off Period: For slightly longer breaks, you can opt for a Cool-Off period, typically ranging from one month to several months. Similar to a Time-Out, your account will be inaccessible for gambling activities during this time.

Once a Time-Out or Cool-Off period is activated, it cannot be reversed until the chosen duration has expired. This ensures that the break provides the intended relief and allows for reflection without the temptation to resume prematurely. Access these options via your account management section.

For individuals who feel their gambling has become a serious problem, or if you wish to take a longer, more definite break, SG Casino provides robust self-exclusion options. Self-exclusion is a formal request to be prevented from accessing your account for a significant period.

You can choose to self-exclude for periods ranging from six months to five years, or even permanently. Once self-exclusion is activated:

• Your SG Casino account will be immediately closed.
• You will be prevented from opening new accounts with us.
• We will take all reasonable steps to ensure you do not receive any marketing materials during your self-exclusion period.
• Any remaining funds in your account will be returned to you, subject to our standard withdrawal procedures.

Please note that a self-exclusion cannot be reversed once it has been set. We recommend that you consider self-excluding from all other gambling operators you may use as well. Contact our customer support team if you wish to activate a self-exclusion or require further information. This measure is a serious step designed for your protection.

SG Casino is strictly an adult-only gambling platform. It is illegal for anyone under the age of 18 to gamble, and we take our responsibility to prevent underage gambling very seriously. We employ sophisticated age verification systems to ensure that no one below the legal gambling age can open an account or participate in our games.

As a parent or guardian, you can also take steps to protect minors in your care:

• Keep your SG Casino login details confidential and secure.
• Do not leave your computer or mobile device unattended while logged into your account.
• Use internet filtering software to block access to gambling sites.
• Educate children about the risks and dangers of underage gambling.

We perform regular checks and reserve the right to request proof of age from any customer. Accounts found to belong to minors will be immediately closed, and any winnings forfeited. Our commitment to protecting minors is unwavering.

To help you monitor the amount of time you spend gambling, SG Casino offers 'Reality Checks' and 'Session Reminders'. These tools are designed to provide periodic notifications during your gaming sessions.

• Reality Checks: You can set a reminder to pop up at regular intervals (e.g., every 30 minutes, 60 minutes, or 120 minutes) while you are playing. This notification will inform you of the elapsed time since your session began, your total stakes, and your net winnings or losses during that period.
• Session Reminders: Similar to reality checks, these reminders can be configured to alert you after a specified duration of play. They serve as a prompt to consider taking a break or ending your session.

These prompts are designed to give you a moment to pause, reflect on your activity, and decide whether to continue playing or to take a break. You can adjust the frequency of these reminders or disable them if you prefer, within your account settings. SG Casino believes in empowering you with information to make informed choices.

Understanding your own gambling habits is the first step towards responsible play. SG Casino encourages you to regularly assess your relationship with gambling. We provide access to a self-assessment questionnaire that can help you evaluate whether your gambling behavior is healthy and controlled.

This questionnaire consists of a series of questions designed to highlight potential areas of concern. It is entirely confidential, and your responses are not stored or linked to your account. The results are for your personal reflection only. If the assessment suggests that you might be at risk, it will provide recommendations for further action, such as setting limits, taking a break, or seeking professional help.

You can find the self-assessment tool within the responsible gambling section of our website. Taking a few minutes to complete it can offer valuable insights and help you maintain a healthy approach to gambling with SG Casino.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)